Hi, I’m Dr. Andrea Dempsey, and welcome to JuveMD! At our Las Vegas practice, your trust is everything. This Privacy Policy explains how we collect, use, protect, and share your information when you visit JuveMD.com, purchase products, order prescription-grade treatments, or book consultations. We’re committed to keeping your data safe—whether it’s your email for a Skincare Trio order or health details for a hormone therapy consult. Read on to understand how we handle your information and your rights. Let’s get started!

1. Information We Collect

We collect information to provide you with the best products, treatments, and services. Here’s what we gather:

Personal Information:

Contact Details: Name, email, phone number, and billing/shipping address when you make a purchase (e.g., JuveMD Day & Night Systems), book a consultation, or contact us.

Payment Information: Credit card details (processed securely via Stripe) for orders or consultation deposits. We don’t store card numbers—Stripe handles that.

Health Information: Medical history, symptoms, or other health data you provide during consultations (e.g., for hormone therapy or prescription skincare), used solely for personalized care.

Automatically Collected Data:

Website Usage: IP address, browser type, device info, and pages visited (via cookies or analytics tools like Google Analytics) to improve JuveMD.com.

Checkout Data: Order details (e.g., items, totals) and transaction IDs from WooCommerce and Stripe.

Optional Data:

Feedback: Reviews, survey responses, or messages you send to success@juvemd.com or 702-228-0491.

Event Participation: Data from event sign-ups or QR code scans (e.g., for launch specials).

2. How We Use Your Information

We use your data to make your experience with JuveMD seamless and personalized. Specifically, we:

Process Orders: Handle purchases (e.g., Skincare Trio, at-home treatments), process payments via Stripe, and ship products.

Provide Services: Schedule and deliver consultations (e.g., hormone therapy, weight loss), customize prescription-grade products, and follow up on your care.

Improve Our Site: Analyze usage (e.g., via Google Analytics) to enhance JuveMD.com’s design, speed, and content.

Communicate: Send order confirmations, consultation reminders, or event updates (e.g., launch specials). You can opt out of marketing emails anytime.

Personalize Care: Use health data (with your consent) to tailor hormone or skincare plans, ensuring safe, effective treatments.

Comply with Laws: Meet legal obligations (e.g., GDPR, CCPA) or respond to legal requests.

3. How We Share Your Information

We only share your data when necessary, and we keep it minimal:

Service Providers:

Stripe: Processes payments securely, receiving only necessary data (e.g., card details, email). Stripe is PCI DSS Level 1 compliant.

WooCommerce: Manages orders and sends confirmation emails (e.g., “Completed Order”).

Analytics: Tools like Google Analytics use anonymized data (e.g., IP addresses) to track site performance.

Medical Partners: If you consent, we may share health data with specialists (e.g., for lab work) to support your care, following strict confidentiality.

Legal Compliance: We may disclose data if required by law (e.g., court orders) or to protect JuveMD’s rights (e.g., fraud prevention).

No Selling: We never sell your personal or health data to third parties for marketing or other purposes.

4. How We Protect Your Information

Your data’s safety is our priority. Here’s how we keep it secure:

Encryption: JuveMD.com uses HTTPS (256-bit SSL encryption) for all data in transit. Stripe encrypts payment data with 256-bit AES.

Tokenization: Stripe converts card details into tokens, so we never store raw payment info.

Access Controls: Only authorized JuveMD staff access your data, with strict protocols for health information.

Security Tools: We use plugins like Wordfence to scan for malware and block threats, ensuring a safe site.

Despite our efforts, no system is 100% secure. If a breach occurs, we’ll notify you promptly as required by law.

5. Your Data Rights

You have control over your information. Depending on your location (e.g., EU, California), you may have:

Access: Request a copy of your data (e.g., order history, health info).

Correction: Ask us to fix inaccurate data (e.g., wrong email).

Deletion: Request we delete your data, subject to legal obligations (e.g., we may keep order records for tax purposes).

Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link or contact success@juvemd.com.

Non-Discrimination: We won’t penalize you for exercising rights (e.g., no price hikes for opting out).

To exercise these rights, contact us at 702-228-0491 or success@juvemd.com. We’ll respond within 30 days (or as required by law).

6. Cookies & Tracking

JuveMD.com uses cookies to enhance your experience:

Essential Cookies: Enable checkout and site functionality (e.g., WooCommerce cart).

Analytics Cookies: Track site usage (e.g., Google Analytics) to improve performance.

Marketing Cookies: May show personalized ads (if enabled, e.g., via Facebook Pixel).

You can manage cookies via your browser settings or our cookie consent popup (if active, e.g., via Complianz). Disabling cookies may limit site features.

7. Health Data & Consultations

For consultations and prescription-grade products, you may provide sensitive health data (e.g., hormone symptoms, medical history). We:

Collect this only with your consent during consultations.

Use it solely to tailor treatments (e.g., pellet therapy, skincare).

Store it securely and limit access to authorized staff.

8. Third-Party Links

JuveMD.com may link to third-party sites (e.g., Stripe for payments, social media). These sites have their own privacy policies, and we’re not responsible for their practices. Review them before sharing data.

9. Children’s Privacy

Our services are for adults 18 and older. We don’t knowingly collect data from children under 16. If we learn of such data, we’ll delete it promptly.

10. International Users

JuveMD is based in Las Vegas, Nevada, and data is processed in the U.S. By using our site, you consent to data transfer to the U.S., where privacy laws may differ from your region (e.g., EU). We comply with GDPR for EU users, including data access and deletion rights.

11. Contact Us

Questions about your data? Reach out anytime:

JuveMD

7170 Smoke Ranch Rd #150, Las Vegas, NV 89128

Phone: 702-228-0491

Email: success@juvemd.com

Website: JuveMD.com

We’re here to keep your information safe and your experience radiant. Thanks for trusting JuveMD!